Questions about products and orders
How can I look for a particular product in the store?
To search for a product, please use the existing search module at the top of the site. Enter the searched information, and if you find it on the site, you will be shown a list of compatible results.
I am a legal person. Can I buy?
Yes, Branderpromo.com honors the orders of legal entities. In order to receive the tax invoice with the company data, please enter the data that will be requested at the registration or in the order process.
What do I do if I want the delivery to be made at an address other than the one specified in my customer account?
In this situation, in the order process, you will have the option to enter the information corresponding to the desired delivery address.
Customer account management
I forgot my account password. What do I do?
If you do not remember your account password, please use the Recover password option available on the Account Access page.
What do I do if I want to change the data in my account?
To change the data in the customer account, please log in to your account and then access the Account Update option, available in my Account section.
Do I need to have an account to buy?
To shop on this site, it is necessary to create a user account. It can also be created after you have added the desired products to the shopping cart.
Can I modify an order launched?
If you want to change an order, please contact us using the contact form on the site. Please also specify the order ID, which you can find in the Order History section.
Can I find out information about previous orders?
You can consult the history of the orders made on the site by accessing the Order History section..
General questions
I want to buy a product that is not in stock. What do I do?
For more information about product availability, please contact us using the contact form on the site.
I want to get additional information that is not found on the site. What do I do?
In this case, please contact us using the contact form.